Your privacy is important to us.
We want you to feel comfortable using GRS Web Hosting’s services. Because we gather certain types of information about the users of our services, we feel you should fully understand what information we gather and how we use that information.
GRS Web Hosting employees are required to familiarise themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.
What information do we gather?
When you register for a account on this website, We obtain contact information, such as your name, address, and phone number. When you use our services, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. We also track requests you make for information on products and services. Finally, We keep records of your payment history and communications you have with our support team.
What does GRS Web Hosting do with this information?
GRS Web Hosting uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with GRS Web Hosting’s Service Level Agreements (SLA). Information on your communications with our support team is used to address the issues raised by your communications. In addition, We regularly send out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that GRS Web Hosting not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to graham [AT] grswebhosting.com. GRS Web Hosting reserves the right, however, to send bulletins and other important information regarding the service at its discretion.
Does GRS Web Hosting share subscriber information with third parties?
GRS Web Hosting will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company’s rights or property; or (iii) in emergencies where someone’s safety is at risk. You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, is freely available to anyone else visiting that space. GRS Web Design cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.
How can I correct or update the information?
To request a copy of the contact information GRS Web Hosting has on your account, send an e-mail request to graham [AT] grswebhosting.com. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under our Service Level Agreements (SLA), subscribers are required to provide us with current contact and billing information. GRS Web Hosting may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.
What happens to the information if I leave GRS Web Hosting
If you ever leave GRS Web Hosting, We will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, We reserve the right to retain your contact and billing information as necessary to resolve the matter.
Changes to this policy and questions about privacy.
GRS Web Hosting reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to: graham [AT] grswebhosting.com.